Support

Need help? We're here for you.

We aim to reply to all messages within 24–48 hours (usually faster).

Contact Us

Use the form below to send us a message:

(In Shopify editor, add a Contact form section here — it’s built-in. Just search for “Contact form” in the sections.)

Or email us directly: shopauraandbliss.com

Frequently Asked Questions

Shipping We offer free shipping on all orders. Delivery time depends on your location.

How do I track my order? Once your order ships, you will receive a tracking email. You can also check your order status by logging into your account.

Returns & Refunds You can return unused items within 14 days of delivery. Please see our full Refund Policy.

Do your devices work with my skin type? Most of our devices are suitable for all skin types. Always read the instructions included with your device.

Can I use the face wand with my serums and moisturizers? Yes, our devices are designed to be used with your existing skincare products.

Need help with a device? Make sure the device is charged. Check the user manual that came with your order. If you’re still having issues, contact us with your order number.

Order Support

I didn’t receive my order — Contact us with your order number and we’ll check it for you.
Wrong item / damaged item — Take photos and email us. We’ll help you as quickly as possible.
Cancel my order — Let us know as soon as possible. If it hasn’t shipped yet, we can cancel it.